RETURN POLICY

Electronics Return Policy:

At Electrabay, we strive to provide our customers with the highest quality & Innovative products on the market & also exceptional service. We understand that occasionally issues may arise with your purchase product due to uncontrollable manufacturing defects, and we are committed to resolving them promptly and efficiently. Please review our electronics return policy below:

1. Defective Items: We accept returns on electronics within 14 days of the delivery date if the item arrives defective. Defective items are defined as products that have a manufacturing defect or fail to function properly due to reasons beyond the customer's control.

2. Return Process: To initiate a return for a defective item, please contact our customer service team within 14 days of receiving your order. Our team will guide you through the return process and provide you with instructions for returning the item. In addition returns can be started through your online account creations within the 14 day return period only. 

3. Return Eligibility: In order to be eligible for a return, the item must be in its original packaging and include all accessories, manuals, and documentation provided by the manufacturer. The item must also be in new and unused condition, free from any signs of wear or damage caused by the customer. If item was damaged during shipment please take accurate and well documented evidence of the items condition on arrival before opening package to be eligible for return/exchange and report incident to carrier service before submitting to us for claim.   

4. Inspection and Approval: Once the returned item is received, our team will inspect it to verify the defect and determine if it meets the criteria for a return. If the item is deemed defective and meets our return policy requirements, a refund or replacement will be issued, depending on product availability and customer preference. 

5. Exclusions: Please note that returns are not accepted for items that are financed or leased through our financing program. Customers who have financed or leased an item must refer to the terms and conditions of their financing agreement for information on returns and exchanges.

6. Customer Responsibility: Customers are responsible for ensuring that the returned item is properly packaged to prevent damage during transit. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage during return shipping.

7. Refund Process: Refunds for approved returns will be processed within 14 business days from the date the returned item is received and inspected. Refunds will be issued to the original form of payment used for the purchase.

8. Contact Us: If you have any questions or concerns about our electronics return policy, please contact our customer service team for assistance. We are here to help and ensure that your shopping experience with Electrabay is positive and hassle-free.

Thank you for choosing Electrabay. We appreciate your business and look forward to serving you again in the future.